Glossary Term: Working Knowledge

Definition

Working knowledge is knowledge of how to make something work without a deeper understanding of why it works.

What is an example of working knowledge?

Working knowledge can represent the ability to navigate technology well enough to perform reasonable job duties. For example, if a customer service representative has working knowledge of Excel, they can likely use Excel for data entry and tracking.

How do you develop working knowledge?

Developing working knowledge is a way of keeping your job skills and general knowledge up to date. To achieve this, you can take professional development courses, attend professional events, use online resources and learn from others.

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