Great Work with BNP Paribas

  • Leading bank in the European Union
  • Present in 68 countries, strong international presence in the Americas and fast growing in Asia
  • More than 193,000 employees worldwide

The Challenge

BNP Paribas S.A. is a French international banking group and the leading bank in the European Union. It was formed through the merger of Banque Nationale de Paris (BNP) and Paribas in 2000, although its corporate identity descends from its foundation in 1848 as a French national bank.

BNP Paribas believes in openness, freedom, growth, and the ability to change and adapt. The company recognizes the importance of investing in their people. The collaboration with CoachHub is supporting BNP Paribas’ leaders of tomorrow with digital coaching and methods for engaging talent development.

“We were looking for different ways we could move into things more digital and the breadth of what CoachHub offer in terms of us having a very diverse and dynamic workforce, the coaches they have – different background, work experience, coaching experience […] aligned well with what we were trying to offer our leadership talent pipeline.”

Rachel Le Maire,
UK Talent Development Manager, BNP Paribas

Offering a learning experience that can work for lots of people would be quite challenging. BNP Paribas have a wide and varied employee base in the program and were looking for a flexible and individual solution. CoachHub supported them in harnessing and unleashing the potential of next generation leaders across manager roles, sales, heads of different departments and executive levels, with a program tailored for all levels and career stages that people are at.

The goal with digital coaching was to offer individuals the opportunity to make their own development plan, have sustained support with one person (Rachel manages the talent development of over 400 people) while at the same time encouraging people to move to more digital platforms, a change that some people still struggle with.

“We really wanted them to achieve their own personal goals and feel more fulfilled in their roles and in our company. We could see that from where they had a particular starting point, by the end of it, that they were able to feel like they’ve stretched themselves, that they’ve kind of raised their game, they’ve raised the bar and that they have been able to do that whilst being on the program, they have been given the opportunity.”

Rachel Le Maire,
UK Talent Development Manager, BNP Paribas

The result

BNP Paribas developed a global program in the course of which they offer digital coaching to their leadership talent pipeline. The program named “Leaders for Tomorrow” in the UK, involves just under 400 people across 3 tiers: emerging, advanced and top. It is not a traditional program with set modules, but tailor-made for each individual’s personal development plan that asks “what is the next step and how can we offer them the opportunity to stretch, give them the behaviours, skills, competencies they need?”

In order to get a good understanding of exactly what was needed, Rachel had a few conversations with CoachHub about the process, how to get people involved and was shown around the platform, how it works, the metrics and types of reports she would get. The finance industry is complex, with a lot of regulatory and risk issues, but the customer support team was there for any questions she had.

“There were conversations with our L&D Team to see whether or not there were other providers that we were also engaging with, and also with our Deputy Head of HR to see whether or not this kind of aligned with where we were going. I had fantastic positive support, it was a really easy process, although it did take a while to find the right timing and the right place to launch this initiative as part of the program.”

Rachel Le Maire,
UK Talent Development Manager, BNP Paribas

In the course of the program 30 people are currently taking part in the coaching. Individuals have conversations about where their career is going, explore their skills and how they can use them across businesses. CoachHub works together in a partnership to not only help individuals reach their goals, but take that talent pool and the individuals to the next level, produce high performers, people who are confident in leadership roles, because they learnt to put themselves out there and really stretch themselves.

BNP Paribas enjoys this chance to embrace a new way of learning and working and the individuals were really able to see a difference. There has been very positive feedback all around, including:

  • Great flexibility. Individuals can schedule sessions with coaches at times that suit them best, without pressure, doing 45 mins every 2 weeks.
  • Not having to spend a lot of time away from work. People have a set time to develop themselves and a sounding board to talk to (the coach).
  • The time they invest will be something really worthwhile. Virtual training can be quite unappealing, but this one-on-one coaching is totally focussed on them. 
  • They feel like they have really achieved something, learned, improved, challenged themselves.
  • Business driven metrics and goals, outcomes. Measuring the success of this program is equally as important as starting it.

Rachel herself took part in the coaching program as well and was really impressed by the process:

“It was amazing actually, how simple the process was from a coachee point of view. When you are going through the onboarding process, filling out the questionnaire, and some really interesting questions I found, that I wouldn’t have thought, like what you would like your coaches values to be like, what do you value most in someone whether its integrity or trust and things like that. That really shows you’ve thought about what needs to happen in the matching process.”

Rachel Le Maire,
UK Talent Development Manager, BNP Paribas

BNP Paribas realized that digital coaching is really cost effective. This way, they are able to offer the solution of coaching to a much larger group of people. CoachHub boasts a brilliant team and offers coaching in loads of different languages, nationalities, with a breadth of experience for a really diverse workforce.

Rachel also enjoyed the flexibility it gave her as the Talent Development Manager, having to do no admin or scheduling, as it was all done through the platform. It is really easy for the coachee to organize meetings themselves with all around support from CoachHub. It is testament to the team at BNP Paribas to be offering this level of support to their people when they need it the most.

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The leading global digital coaching platform

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention. CoachHub’s global pool of coaches is comprised of over 3,500 certified business coaches in 90 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients. Our programs are based on advanced R&D from our Coaching Lab, led by Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and Silicon Valley Bank/SVB Capital. In September 2021, CoachHub acquired French digital coaching pioneer MoovOne to build a global champion focused on jointly democratizing coaching. CoachHub is committed to creating a greener future and is a certified carbon neutral company since 2022.
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