Engie GBS is boosting managerial and operational performance within the group

  • Offers functional support to Engie SA through IT, Finance, Human Resources, Purchasing, Real Estate, Consulting and Legal.
  • HQ in Saint-Ouen-sur-Seine, France operating across Europe, North America and Latin America.

The challenge

Engie GBS is the business unit (BU) which provides Engie SA with functional support across the entire group. It also assists the operational business units in their transformation. In these times of fast-paced change, Engie GBS teams have been required to rapidly transform information systems and tools, introduce remote work, process coding and digitalization, as well as develop dynamic work spaces. To better implement each function, Engie GBS’s goal was to establish continually higher levels of performance.

In order to support these transformations, Engie GBS wished to reinforce management practices. This required several actions, notably the development of collective intelligence and teams’ empowerment.

The result

Engie GBS opted for CoachHub’s digital coaching solution for three reasons: simplicity, quality and cost.

The initiative to support Engie GBS’ managers has two aspects:

  • personal and skills development
  • collective development.

To help managers take ownership of the group’s “Management 3.0” leadership model, it has been translated into a set of concrete managerial practices. Because of digital coaching through CoachHub, the GBS Manager 3.0 is agile in handling these three dimensions:

  • The Manager as Pilot: Guarantees the results and steers the activity using KPIs
  • The Manager as Leader: Sets the vision and provides meaning for the teams
  • The Manager as Coach: Delegates responsibility, empowers team members and guarantees a harmonious working environment.

Coaching involves the beneficiaries’ line managers, inciting them to take their share of responsibility in the development of their team members. Participants can choose their coach, who are all highly experienced and certified, after viewing presentation videos and texts. They define areas of improvement prior to their coaching along with their line managers, and build them into the individual performance goals.

The CoachHub approach allows them to commit to each session with as much autonomy and flexibility as possible. Thanks to the digital platform, they can book their sessions according to their availability and connect with their coach easily thanks to video conferences.

Along with their manager, participants will set areas of development and goals that include:

  • acting and shifting lines
  • delivering performance
  • preparing for the future
  • developing and empowering teams
  • adopting an inspiring posture.

Thanks to CoachHub’s digital coaching solution, Engie GBS reinforced its managerial practices in order to support the transformation of the Group’s operational business units.

Key figures


of participants are satisfied with the Train&Coach program


of participants are satisfied with the use of the platform


of participants feel like they made significant progress on their goals

“For managers, the main benefit was that they could develop their soft skills and leadership-related competencies.

They all really appreciated being able to plan their sessions whenever they wanted, with a lot of flexibility.”

Faroudja Kicher
Head of Human Resources and Transformation

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