The challenge

To succeed in its many transformations – digitalization, simplifying processes, innovation, job evolution – Euler Hermes is supporting their biggest resource, their staff. What skills will the Euler Hermes team need tomorrow to adapt to these changes? This is exactly what the Strategic People Dialogue (SPD) is all about. It was launched by the company to identify their staff’s current skills and to move them towards the key skills required in the future of the business.

In this context, the role of HRBP (HR Business Partner) develops, becoming increasingly strategic. While supporting managers and workers with their daily activities, the HRBP assists them with topics related to the future and Euler Hermes’ long-term strategy and objectives. This requires a certain number of key behavioral and situational skills (soft skills) for which Euler Hermes decided to provide support. From this, stemmed the desire to create a development program dedicated to the HRBP role, integrated into a wider campaign of Lifelong Learning.

This program benefits 37 HRBPs across 19 nationalities. Spread throughout the world, their operational areas and responsibilities vary. The development program chosen needed to take into account this geographic, cultural and functional diversity.

The Solution

To help them scale up their strategic role, Euler Hermes called upon CoachHub to offer their HRBP population a coaching course comprising 6 sessions via videoconference. The aim was to help reinforce soft skills in a personalized way with a certified executive coach.

Euler Hermes defined six key skills that the CoachHub team integrated into the program during the educational engineering phase:

• Impact & Leadership
• Strategic vision
• Coaching attitude
• Motivating communities
• Innovation & creativity
• Active listening & communication

Each participant is free to choose one or two skills to focus on during their coaching course. In total, forty or so staff benefitted from the initiative, which was rolled out during 2020.

These coaching courses became particularly important during the COVID-19 crisis. They encouraged HRBPs to take a step back, allowing them to find ways of dealing with this unique situation, and it was all done remotely.

To help this population further, Euler Hermes is preparing to launch its transformation coaching solution. The aim is to create strong links between the different HRBPs across the world, enabling them to work together overcome challenges.