• Payments
  • technology
  • provider
  • Offices in Germany, UK, US, Brazil, Poland and Bulgaria
  • 1700+ employees

The Challenge

SumUp has implemented professional coaching on a local scale, as part of its leadership development offering, so the business had already seen the benefits of coaching for both aspiring and established leaders. However, the geographical distribution of its leaders has been a challenge that its local network of independent coaches couldn’t solve.

SumUp is committed to supporting individualized leadership development, both on a personal and professional level. Providing employees with a confidante who is outside the business but still an expert in their field, is the best way to create a safe environment, where SumUp leaders can deep dive into their development needs and explore solutions. SumUp needed to expand its leadership development offering to be able to operate at scale, without compromising on quality.

“We were keen to test out CoachHub’s capabilities as we wanted to implement a system of coaching that would work across all of our locations. CoachHub’s global network of coaches allows us to offer our leaders individual coaching in different time zones, locations and languages.”

Anastasia Brouwer,
Talent Development Lead EU

The Result

SumUp’s People Team carried out some internal assessments to identify leaders who would benefit most from working with a coach, and invited a first cohort of participants for the programme. As an investment from the business, participation was entirely voluntary, and introduced as part of SumUp’s wider leadership development programme.

The current working conditions imposed during the global coronavirus pandemic are presenting a unique set of challenges for leaders, and it is a particularly important time to look after mental wellbeing and practice mindfulness. With all the disruption and change, there are a lot of expectations on a leader to have the answers and lead the way.

But everyone is dealing with this situation for the first time – it’s ok to have doubts, or not know all the answers. This has presented an opportunity for SumUp’s participants to get a new perspective from their coach and talk through their concerns and challenges.

SumUp will collect feedback from participants on where they felt the coaching was most useful, and the business will look at how best to integrate digital coaching into its global leadership development portfolio.

“We have received some positive initial feedback on CoachHub from our participants about how they are being supported personally and professionally. We believe in the power of personalized coaching, and have worked with a local network of coaches previously. CoachHub’s trusted network and quality assurance measures are a benefit for us. It’s great to know that our leaders are getting the best possible support.”

Anastasia Brouwer,
Talent Development Lead EU

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CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention. CoachHub’s global pool of coaches is comprised of over 3,500 certified business coaches in 90 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients. Our programs are based on advanced R&D from our Coaching Lab, led by Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and Silicon Valley Bank/SVB Capital. In September 2021, CoachHub acquired French digital coaching pioneer MoovOne to build a global champion focused on jointly democratizing coaching. CoachHub is committed to creating a greener future and is a certified carbon neutral company since 2022.
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