Read our latest ebook “Navigating the Future of HR: AI in Coaching”
GDPR as our Joint Opportunity
Taking German privacy and data protection laws to the next level, since May 2018 the General Data Protection Regulation (GDPR) revolutionises and unifies European Union (EU) and European Economic Area (EEA) data protection laws. Further, as the forerunner and gold standard in data protection, the GDPR inspires data protection laws across the globe, such as the California Consumer Privacy Act.
Important changes due to the GDPR include more rights for EU individuals, extensive data breach notification duties, strict security requirements, cross-border data protection, extensive accountability and easier enforcement. The GDPR allows for a fine of up to 4% of the global corporate group turnover. Consistent application matters: The European Court of Justice and the entire chapter 7 ensure the GDPR is applied cooperatively and consistently across the EEA. The GDPR supports the common data market, allowing for easier flow of personal data within the EEA and with third countries with comparable data protection standards. Measures such as Binding Corporate Rules, Privacy Shield certifications, and data protection model clauses secure processing of personal data in third countries with lower data protection standards. Please refer to our banking industry standard data processing addendum for details.
Data protection and data security is more important than ever and a top priority at CoachHub. To prove we really mean it, at CoachHub we offer our customers a platform with certified data protection including state of the art security. An independent on site audit by a renowned certification authority approved CoachHub’s data protection based on:
We design our software and related compliance and data protection measures in Germany so you enjoy our digital coaching experience and leave the rest to us. As your number one digital coaching platform, CoachHub provides highly confidential digital coaching that effortlessly scale across global corporate groups. You can opt to receive GDPR-compliant, fully anonymous statistics on coaching success. You transparently control your data. We take consent seriously: you’re free to share what you want. And we don’t stop at GDPR compliance: We aim to go further and implement important privacy and confidentiality features even if they’re not legally required. We’re happy to comply with the GDPR even where it doesn’t apply to you. Further, we gladly assist our clients in complying with applicable foreign and international law.
At CoachHub, we care about security as a matter of corporate culture: We use technical and organisational measures at online banking level, PCI DSS Level 1, ISO 9001, and ISO 27001 certified data centers. We use multi-factor authentication, password managers, and other good security practices, because without security there is no privacy or confidentiality. For details, please refer to our materials below or contact us. Please be aware that for legal and security reasons, detailed documentation on technical and organisational measures of CoachHub and its partners is only be available under a non-disclosure agreement.
“At CoachHub, we’re enthusiastic about and committed to your compliance as well as ours. We deeply care about strict confidentiality and full compliance with applicable privacy and data protection laws, in particular the GDPR.”
GENERAL COUNSEL | DATA PRIVACY
Dennis Jansen, LL.M.
CoachHub is committed to maintaining the highest standards in quality and delivering excellence to the global business community and digital coaching market. Our Quality Management System is aligned with the ISO 9001:2015 standard and is designed to deliver a consistent, high-quality customer experience. Every CoachHub employee understands the importance of a relentless focus on quality and continuous process improvement, and this results in increased employee morale, operational results, and customer satisfaction.
Learn more about our Quality and Learning Policy here
CoachHub Privacy Notice
CoachHub Terms and Conditions
CoachHub List of Subprocessors
Please contact us for details on CoachHub’s Corporate Compliance and TOMs.
Do you process personal data?
Yes, we do.
Can we use your platform completely without personal data?
Do you have a data protection officer?
Yes, we do: DataCo GmbH Dachauer Str. 65 80335 München Germany
Is the CoachHub digital coaching platform GDPR-compliant?
Yes, CoachHub meets the requirements of the GDPR: We’re data protection compliant as an organisation and as a platform according to GDPR. We have been and continue to be regularly audited by DataGuard. We may use the DataGuard Seal.
Is personal data transmitted in encrypted form?
Yes, we use state-of-the-art SSL encryption in combination with an Extended Validation SSL Certificate.
Is a profile picture mandatory?
No. The specification of a profile picture is not mandatory. We would like to point out that, even if it was, non-personal pictures would be possible.
Do you support Single Sign-On (“SSO”)? Do you support Active Directory?
The CoachHub platform supports SSO with all common security standards. In particular, we support Microsoft (Azure) Active Directory, Okta and other providers.
The Data Processing Agreement refers to the service agreement. Where is the service agreement?
The service agreement is the combination of our offer and our Platform conditions: https://coachhub.com/terms/.
There are several CoachHub establishments. Which establishment processes personal data?
Only the main establishment in Berlin processes personal data for the platform and web site. Other establishments may process personal data for sales purposes.
Which service providers / contract processors do you use for the processing of personal data? Where do you process these data?
A list of contractors with further information on processing can be found in our data protection declaration: https://coachhub.com/privacy-notice/ Insofar as the data is processed in GDPR third countries, we ensure the level of data protection through various measures in accordance with chapter V GDPR.
Are your data centers safe?
Yes. We use cloud service providers such as Amazon AWS, which are safe, ISO-certified and regularly audited.
Who is controller and processor for which processing?
Our view on acting as controller in light of recent case law: Generally, as the customer, you act as controller and we act as processor. You also act as controller and we act as processor for the anonymisation for your purposes, for example for anonymous statistics about CoachHub in your company we create on your behalf. Once anonymization is complete, data is no longer personal and the GDPR no longer applies to it.
Are international data transfers GDPR compliant?
Data processing operations in third countries, as far as they occur, are GDPR-compliant. We have generally selected EU located/GDPR-compliant servers. We have concluded a DPA. In the event that an international data transfer is not covered e. g. by Privacy Shield, the DPA provides for a subsidiary relapse to binding corporate rules and standard contractual clauses pursuant to Art. 46 GDPR. We constantly monitor current case law and adapt our processing procedures accordingly.