CoachHub Compliance Centre

ISO 27001 certified

We are ISO 27001 and data protection certified. As the global market leader in digital coaching, we take our responsibility to protect your data very seriously and use only the highest industry standards to guarantee data protection and ensure privacy and confidentiality.

At CoachHub, we care about security as a matter of corporate culture: we also use technical and organizational measures at online banking level, PCI DSS Level 1, ISO 9001, and ISO 27001 certified data centers. We use multi-factor authentication, password managers, and other best security practices, because without security, there is no privacy, nor confidentiality. For details, please refer to our materials below or contact us. Please be aware that for legal and security reasons, detailed documentation of CoachHub and its partners is only available under a non-disclosure agreement.

At CoachHub, we operate across 70 countries within 6 continents. In order to be a reliable partner and to guarantee you the highest level of data security, we have had our in-house information security management system (ISMS) audited and are now successfully ISO 27001 certified. The standard protects your most valuable information and as a DIN standard, ISO 27001 officially confirms the continuous improvement of data security by reducing information security gaps to a minimum. Much of the ISO 27001 requirements also fulfil those of GDPR and Data Protection Act compliance and provide a much greater information assurance overall.

GDPR As Our Joint Opportunity

Taking privacy and data protection laws to the next level, since May 2018 the General Data Protection Regulation (GDPR) revolutionizes and unifies European Union (EU) and European Economic Area (EEA) data protection laws. Integrity and trust is at the heart of CoachHub, which is why GDPR is very important to us. By complying, we seek to improve the protection of our European partners’ rights and provide a transparent overview of how we safeguard their data. Further, as the forerunner and gold standard in data protection, the GDPR inspires data protection laws across the globe, such as the California Consumer Privacy Act.

What’s Different Under The GDPR?

Important changes due to the GDPR include more rights for EU individuals, extensive data breach notification duties, strict security requirements, cross-border data protection, extensive accountability and easier enforcement. The GDPR allows for a fine of up to 4% of the global corporate group turnover. Consistent application matters: The European Court of Justice and the entire chapter 7 ensure the GDPR is applied cooperatively and consistently across the EEA. The GDPR supports the common data market, allowing for easier flow of personal data within the EEA and with third countries with comparable data protection standards. Measures such as Binding Corporate Rules, Adequacy Decisions, and data protection model clauses secure processing of personal data in third countries with lower data protection standards.We are and remain up to date with the latest European court decisions (such as Schrems II) and other European Data Protection Board (EDPB) guidelines. Please refer to our banking industry standard data processing addendum for details.

CCPA Compliant

We are a strong supporter of protecting consumers and their data. And as our operations have expanded internationally, so do our security measures. As such, we work to honor the legal requirements for all regional laws, which includes the California Consumer Privacy Act (CCPA). As of June, 2018, California passed AB 375, a consumer privacy act to better enhance the privacy rights and consumer protection for residents of California.

Certified Data Protection and Security

Data protection and data security are more important than ever and a top priority at CoachHub. To prove we really mean it, at CoachHub we offer our customers a platform with certified data protection including state of the art security. An independent on site audit by a renowned certification authority approved CoachHub’s data protection based on:
– compliance with legal requirements for data protection (such as the GDPR &
CCPA) as well as – principles of state of the art IT-security measures in accordance with important aspects of international standards on information security management systems (ISMS) such as ISO 27001.

Built for Global Enterprises

We design our software and related compliance and data protection measures so you can enjoy our digital coaching experience and leave the rest to us. As your number one digital coaching platform, CoachHub provides highly confidential digital coaching that effortlessly scales across global corporate groups. You can opt to receive GDPR, CCPA and other compliancies, fully anonymous statistics on coaching success. You transparently control your data. We take consent seriously: you’re free to share what you want. We moreover do not stop at GDPR compliance: we aim to go further and implement important privacy and confidentiality features even if they’re not legally required. We are happy to comply with the GDPR, CCPA and others, even where it doesn’t apply to you. Further, we gladly assist our clients in complying with applicable foreign and international law.

Our commitment to quality

CoachHub is committed to maintaining the highest standards in quality and delivering excellence to the global business community and digital coaching market. Our Quality Management System is aligned with the ISO 9001:2015 standard and is designed to deliver a consistent, high-quality customer experience. Every CoachHub employee understands the importance of a relentless focus on quality and continuous process improvement, and this results in increased employee morale, operational results, and customer satisfaction.

Learn more about our policy and the scope here