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The Total Economic Impact™ of CoachHub

To explore quantifying the value of digital coaching, CoachHub commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment enterprises may realize by deploying a Coaching Platform.

Key findings

Net present value (NPV) over three years

Return on investment

Cost savings linked to employee retention

As workplaces evolve, businesses need to invest in innovative ways to meet the diverse demands of their workforce―and likewise see a return on their investment (ROI).

This study provides a framework to evaluate the potential financial impact of CoachHub on their organizations as well as insights that articulate the benefits, costs and risks associated with an investment in people development.

“The effectiveness of the coaching allowed organizations to offer a better workplace environment and support system for staff. Creating an encouraging and supportive workplace environment improved morale and communication and offered an overall better employee experience.”

Advantages of the Coaching Platform

This study reveals how employees and the organizations were able to benefit from CoahHub’s Coaching Platform and resolve potential concerns proactively. Benefits include:

Improved employee efficiency

HR time savings of 1 hour per coachee

Employee retention improvement of 3% to 5%

“Breaking it down, our employees are more motivated, more engaged, and more empowered. They’re just happier all around.”

Benefits of digital coaching

Companies who use digital coaching experience a wide-range of advantages that impacts impacts each individual throughout the enterprise.

Improved employee morale

Better accessibility and reach to employees

Increased receptiveness to business processes

Lower carbon footprint with digital coaching

Total Economic Impact™ of CoachHub


Global digital coaching provider

CoachHub is the global leader in digital and AI coaching that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level. As the leading talent development platform, organizations who use CoachHub benefit from increased employee engagement, higher levels of productivity, improved job performance and greater retention. Alongside its development and implementation of AI coaching, CoachHub has a global pool of over 3,500 certified business coaches in 90 countries across six continents, with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s leading digital and AI coaching programs are based on proprietary scientific research, AI insights from renowned academics and development from its Innovation Lab. CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and HSBC Innovation Banking. CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimize its environmental impact.

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