Engie GBS accelerates the managerial and operational performance of the group with CoachHub


Satisfaction with the coach


Recommend the experience


Progression on coaching objectives

The challenge

Engie GBS is the business unit (BU) which provides Engie SA with functional support across the entire group. It also assists the operational business units in their transformation. In these times of fast-paced change, Engie GBS teams have been required to rapidly transform information systems and tools, introduce remote work, process coding and digitalization, as well as develop dynamic work spaces. To better implement each function, Engie GBS’s goal was to establish continually higher levels of performance.

In order to support these transformations, Engie GBS wished to reinforce management practices. This required several actions, notably the development of collective intelligence and teams’ empowerment.

The result

Engie GBS opted for CoachHub’s digital coaching solution for three reasons: simplicity, quality and cost.

The initiative to support Engie GBS’ managers has two aspects:

  • personal and skills development
  • collective development.

To help managers take ownership of the group’s “Management 3.0” leadership model, it has been translated into a set of concrete managerial practices. Because of digital coaching through CoachHub, the GBS Manager 3.0 is agile in handling these three dimensions:

  • The Manager as Pilot: Guarantees the results and steers the activity using KPIs
  • The Manager as Leader: Sets the vision and provides meaning for the teams
  • The Manager as Coach: Delegates responsibility, empowers team members and guarantees a harmonious working environment.

Coaching involves the beneficiaries’ line managers, inciting them to take their share of responsibility in the development of their team members. Participants can choose their coach, who are all highly experienced and certified, after viewing presentation videos and texts. They define areas of improvement prior to their coaching along with their line managers, and build them into the individual performance goals.

The CoachHub approach allows them to commit to each session with as much autonomy and flexibility as possible. Thanks to the digital platform, they can book their sessions according to their availability and connect with their coach easily thanks to video conferences.

Along with their manager, participants will set areas of development and goals that include:

  • acting and shifting lines
  • delivering performance
  • preparing for the future
  • developing and empowering teams
  • adopting an inspiring posture.

Thanks to CoachHub’s digital coaching solution, Engie GBS reinforced its managerial practices in order to support the transformation of the Group’s operational business units.

“For managers, the main benefit was that they could develop their soft skills and leadership-related competencies. They all really appreciated being able to plan their sessions whenever they wanted, with a lot of flexibility.”

Faroudja Kicher Head of Human Resources and Transformation

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CoachHub is a leading global talent development platform that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention. CoachHub’s global pool of coaches is comprised of over 3,500 certified business coaches in 90 countries across six continents with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s innovative coaching programs are based on proprietary scientific research and development from its Innovation Lab. CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and Silicon Valley Bank/SVB Capital. CoachHub is committed to creating a greener future.

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