A set of general principles constitute work organization which improves the productivity and efficiency of the company. It results in achieving the set objectives and goals. Work organization is felt not only on well-being at work but also on the customer experience, ensuring the company becomes sustainable. There are various forms of work organizations to choose from and to be efficient, and the manager should choose one that will be an integral part of the corporate culture. All employees must accept it and integrate it.
How is the organization of work evolving?
As the professional world is changing, so is the organization of work, which has forced good managers to rethink work management. Here are performance management trends that will give you a change in perspective when faced with difficult choices.
1. Open space, the dominant work organization
The open working space has been dominant since the 1980s. However, it has been fraught with challenges leading to the decompartmentalization of offices to promote teamwork. The open space environment might have worked in the past, but it turns out to be impossible with modern-day business. The main problems are employee grievances, noise and unwanted discussions, and the manager’s lack of permanent control. The open space environment is evolving, which includes the practice of sporting activity using desk bikes. Desk bikes enable the staff to improve their quality of life at work and avoid being inactive, which is good for their health.
2. Health crisis and teleworking
Teleworking is among the management trends that are gaining momentum. According to a Malakoff Humanis study, before the Covid-19 pandemic, about 30% of employees were teleworking, and as of May 2020, the figures experienced an unprecedented rise to 41%. Remote culture has increased to the extent that at least a member of any team works remotely. To allow your organization to have a smooth transition to remote management, you should harness the power of the latest technology. The benefits of teleworking are numerous, including better flexibility and work balance for your employees and promoting diversity and inclusion in your company. To help grow your business, the management needs to adapt or rethink its strategy.
3. Increased outsourcing
Subcontracting with freelancers is the new norm as more companies are resorting to one-off or longer-term assignments. Digital culture has made it possible for businesses to work more with freelancers. This is excellent news for companies because it is cheaper to hire temporary employees, access specific skills, and have more flexibility. Thanks to the use of technology which has made it easy to find freelance work. However, it has some drawbacks, such as training the self-employed and managing remote employees. Therefore, the increased HR trends in recruiting freelancers should do a thorough hiring process to ensure they get a rich talent and workers who will value the company’s interest.
4. Globalization and multiculturalism
Globalization has led to diversity in the workplace whereby people of different backgrounds and socio-cultural and linguistic differences collaborate. Also, managing these multicultural teams can be daunting. This is the case when it comes to managing an intergenerational team. Generation Y and Millennials are similar in that they aim to balance their private and professional lives, whereas seniors don’t want to leave the world of work. The differences in culture need to be managed so that they can work together. Good managers come up with initiatives to improve the interactions of their workforce.
5. Flattening organization structures
Businesses are shifting towards flatter structures, and they need leaders who can thrive in such environments. The benefits of flatter businesses are improved communication, morale, ability to make decisions and less bureaucracy. Flatter structures result in matrix management whereby the responsibilities of employees tend to be higher. As we move further into the 21st Century, companies will shift to holacracy, especially for start-ups and creative industries. Employees will be required to handle their tasks with minimal supervision, saving time, energy and money.
6. Striving for gender balance
Female leadership has proven successful by bringing many companies better results. Female managers are underutilized resources that any management looking to improve their leadership program needs to be tapped. Gender equality is linked to economic growth, and it is the right thing to do. Workplace diversity among the workforce and workplaces is essential for generation Z and millennials pushing for the movement.
7. Training millennials
This has been the topic of concern, and it has been discussed for quite some time. Organizations need diversity management so that they can adapt to generational differences. These should include training strategies to ensure millennials are prepared for leadership and Generation Z has a smooth transition as they enter the workforce. Leadership styles have evolved from their way of working to the culture. Thus effective leadership programs should be taught. It is beneficial to seek training from experts such as CoachHub, who will help employees bring new knowledge and perspective into the business. Companies that train and show interest in millennials experience improvement in agility and increase innovation.
8. Artificial intelligence
Artificial intelligence is being embraced by businesses to enhance their customer experience. Gradually AI is replacing human customer service, and this has proven to be cost-saving since there is a reduction in human customer service staff. Bots are being used to deliver the utmost customer satisfaction, though humans are required to answer the more difficult questions and keep the customers happy. The expansion of artificial intelligence has allowed this technology to learn and adapt without human involvement.
9. Team Brand Ambassadors
Today’s marketing is dependent on influencer marketing that has proven to be very effective. Influencers share and promote products by exposing them to their huge fan base through various social media platforms. This valid option can be used for every brand, resulting in impulsive buying of the product. However, a smart manager would instead consider using the present workforce to market the brand. Though it might not be advocated to the millions of followers on social media, it will make the employees feel they are part of the organization. This will not only boost their productivity but will increase their confidence in their daily routines.
10. Outside consultants
Team leaders don’t know everything and don’t have all the answers to every question. This acknowledgement opens up the opportunity to bring in consultation and experts from outside. Outside consultants and experts may impact the organization by bringing new ideas, knowledge, information and perception on different topics. They conduct assessments and come up with effective strategies for your business. Most of the time, consultants improve communication and organization skills as well as foster collaboration in teams.
How the manager ensures change
Here are ways how an ideal manager can impact change in an organization.
Studies in various brain parts such as neuroscience, ethology, cognitive psychology, brain imaging and cognitive neuropsychology have linked suffering at work with brain activity. Neuromanagement is a managerial trend that aims at improving working conditions, increasing motivation and decision-making in the workplace. This is beneficial for the project manager because they can understand their cognitive mechanism and the neural mechanisms of other team members. This promotes creativity, and there needs to be innovation management to help the employees who want to tap into their creative ideas.
For remote management to prosper, there needs to be confidence and autonomy. This avoids toxic managers from existing, improving both functional and personal relationships. Thus, it is necessary to identify the roles of each individual and harmonize practices. A good manager facilitates communication by using collaborative tools, which prevents misunderstandings or conflicts. The leader must promote creativity, the ability to innovate and ensure adherence to the joint project.
Agile project management is mainly based on the employees’ well-being, collective intelligence, communication, flexibility, responsiveness, and listening. Through this trend, human resources management is put at the heart of the work organization. The company shifts its focus from processes to change.
In a multicultural and intercultural business, being open-minded is essential. The manager must show his emotional intelligence by listening and empathizing and showing a high level of understanding to his collaborators. He needs to go beyond the language barrier to help him solve conflicts that might arise. It is the manager’s responsibility to balance between the culture of the employees and that of the company. The latter should be used as a benchmark for ensuring smooth social relations.
In recent years, organizations have improved performance and disengagements by transforming the open space and becoming intelligent. In a liberated company, there are spaces tailored for relaxation, creativity, etc. This new context ensures that managerial tasks are far from a formality, thus adopting performance management. The manager is responsible for motivating his team, improving their creativity and using frugal innovation to achieve its objectives. Performance management directly links the success of the manager to his employees.
Managerial coaching for a smooth transformation
As companies change, so do their faces and their work organizations. For these changes to take place, they rely on leaders, managers, and employees. Changes in managerial practices are crucial and to help organizations approach these inevitable changes are coaching managers. CoachHub is a professional coaching solution that helps support your managers. Here at CoachHub we will help you create a psychological environment and work organization that will be better adapted to tackle new challenges.